Reference

Account Rules, Bet Settlement Wallet Verification

We built ppbip around mobile access and local payment — bKash, Nagad, Rocket — so the terms below focus on what matters: how deposits clear, how bets settle, how withdrawals are verified, and what happens if something needs review.

Account holder onlyOne account per personBet settlement rulesWithdrawal verification stepsDispute resolution path
ppbip Account Rules, Bet Settlement Wallet Verification
SUPPORT ACCESS

How to Reach Us About Terms or Account Issues

If you need clarification on any term, want to dispute a bet settlement, or have a verification question before your withdrawal clears, our support team is here. We handle term-related queries through the same channels we use for deposits and game questions, so you already know how to reach us. Account issues, payment holds and bet disputes get priority routing.

Live Chat Open the chat bubble on any page and select account or terms query. Our team will pull your account history and walk you through the relevant clause or verification step in real time.
Email Support Send your question to the support address shown in your account dashboard. Include your username and a brief description; we aim to respond within a few hours with the specific term or process that applies.
Account Dashboard Check the help tab inside your account for term summaries, verification checklists and dispute-resolution steps. Most common questions are answered there, including how long withdrawals take and what documents we need.
ACCOUNT INTEGRITY

How We Handle Verification, Data & Dispute Resolution

Terms are only as good as the process behind them. We verify every withdrawal request to confirm the account holder is the one cashing out; we store account and transaction records according to standard retention policies; we publish bet rules so you know how each game settles; and we give you a clear path to dispute a result if you believe it was incorrect. Transparency in these four areas keeps the platform fair and your account secure.

Withdrawal Verification

Before your first payout, we ask for a photo ID and a proof of payment method — usually a screenshot of your bKash, Nagad or Rocket account showing your name. This confirms you own the wallet receiving the funds.

Bet Settlement Rules

Every game and sports market publishes its own settlement rules. For slots and live tables, the provider's server determines the result; for sportsbook, the official league or match feed is final. We follow those sources in any dispute.

Data Retention

We keep your account details, transaction history and game logs for a standard retention period to handle disputes, comply with audits and support your withdrawal requests. You can request a copy of your data or ask us to close your account at any time.

Dispute Path

If you believe a bet was settled incorrectly or a payment failed to credit, open a ticket through live chat or email with your bet ID or transaction reference. We review the provider log and respond with the official outcome and reasoning.

Terms & Conditions FAQ

No. Our terms allow one account per person. If we detect duplicate accounts using the same name, device, payment method or address, we will close the extras and may forfeit any balance held in them.

Deposits must come from a payment account registered in your own name. If we find a mismatch during withdrawal verification, we will ask you to provide proof of ownership or return the deposit to the original sender.

Submit disputes within 48 hours of the bet settling. After that window, the result is considered final. Include your bet ID and a brief explanation; we will check the provider's official log and reply with the outcome.

Yes, as long as the payment has not yet been processed. Go to your transaction history, find the pending withdrawal and select cancel. Once processing begins, the funds are already in the payment queue and cannot be recalled.

We typically ask for a photo ID showing your name and date of birth, plus a screenshot of your bKash, Nagad or Rocket account with your name visible. This confirms you own the wallet receiving the payout.

The core terms are consistent, but eligibility and payment options depend on your local law and eligible regions. Some features or payment methods may not be available in all areas; check the account dashboard for what applies to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.